HOW LONG DOES IT TAKE TO GET MY DOCUMENTS?


1.Are the documents at PDF Online Store in electronic Adobe Acrobat PDF format only?

All documents on the PDF Online Store are in electronic Adobe Acrobat PDF format. We will send to your email once payment is made. Sorry, PDF Online Store does not sell or ship documents in hard copy.


2.When can I get my document that I just ordered?

All documents on the PDF Online Store will be sent to your email upon purchase, generally within 10 minutes if we are online(01:30-16:00 UTC Monday-Sunday), sometimes you can not get the document immediately after the payment due to the time difference, but will not exceed 8 hours.


3.Why? I could not download my document after payment, and I do not see any download button.

We will send to your email after payment.Please contact online support if you don't want to wait.


4.Why? I could not log in with my email on your website.

This is caused by mistyping the email address when you register, a wrong email address will lead to login fail, and you could not receive any documents from us, in this case, please click "contact us" to contact us online or send us an email,please make sure the email address is correct.


5.Why? I could not receive my order even 8 hours later.

The email address is wrong,mailbox is full or your email address setting have blocked our message(anti-spam setting or company email address do not accept message from Hotmail) or the message in spam folder, please click "contact us" to contact us online or send us email, please try to use other email address to contact us,do not use the original email that you register on our website.